Last updated: August 1, 2026

These Standard Service Conditions govern all freight forwarding, air transport coordination, consolidation, handling, temporary warehousing, distribution and ancillary and advisory services provided under the CAHE brand, unless otherwise agreed in writing. They are incorporated by reference into every quote, service confirmation and document issued by CAHE. By instructing a service, the Customer accepts these Conditions.

1.The companies and the contracting party

Freight forwarding and transport coordination services to and from Venezuela are provided by Representaciones C.A.H.E., C.A., a Venezuelan business corporation, RIF J-29460205-3, registered with the Fourth Mercantile Registry of the Judicial District of Zulia State under No. 42, Volume 92-A, domiciled at La Chinita International Airport, Primary Cargo Zone, Office ZC-33, Maracaibo, Zulia State, a cargo agent accredited by the International Air Transport Association (IATA), code 9510030, and an individual member of the International Federation of Freight Forwarders Associations (FIATA). Billing and commercial representation in the United States correspond to CAHE EXPRESS INC., a Florida corporation, Document Number P09000025566, with offices at 11555 Heron Bay Blvd, Suite 200, Coral Springs, Florida 33076, which is not a transport operating entity. In these Conditions, the Company means the entity that contracts the service with the Customer according to this allocation of roles, identified in the corresponding quote or invoice. Customs brokerage services in Venezuela are provided through the affiliated company Adelcomar, C.A., a customs agency, under its own mandates and customs regulation.

2.Definitions

Customer means any person with rights or obligations under the services contract entered into with the Company or arising from its activity in connection with those services. Goods means any property that is the object of the service, including containers, pallets or transport or packaging items not supplied by the Company. Carrier means whoever actually performs the transport with its own means or whoever assumes carrier liability by express or implied commitment. SDR means the Special Drawing Right defined by the International Monetary Fund. Mandatory Law means any rule whose provisions cannot be contractually derogated from to the detriment of the Customer. Dangerous Goods means goods officially classified as hazardous and goods that are or may become dangerous, flammable, radioactive, noxious or harmful. Valuables means precious metals, money, negotiable instruments, precious stones, jewelry, antiques, works of art and similar goods.

3.FIATA rules and mandatory law

In all matters not expressly provided for in these Conditions, the FIATA Model Rules for Freight Forwarding Services are incorporated by reference, in accordance with their applicability rule. These Conditions and the FIATA rules take effect only to the extent that they do not conflict with the mandatory provisions of international conventions or of the national law applicable to the service, including, as applicable, Venezuelan aeronautical legislation and its regulations (INAC and the Venezuelan Aeronautical Regulations), Venezuelan customs legislation, and the laws of the State of Florida and the federal laws of the United States.

4.Role of the Company

The Company acts as a general rule as the Customer's agent, coordinating transport and services with carriers and third parties selected with due diligence. The air transport leg is governed by the Air Waybill issued by the carrier airline and by the international conventions applicable to that document. When Representaciones C.A.H.E., C.A. issues or signs the Air Waybill, it does so exclusively in its capacity as agent of the issuing carrier, in accordance with the standard Air Waybill format of the International Air Transport Association (IATA). The Company assumes contractual carrier liability only when it issues its own transport document or expressly assumes that commitment in writing.

5.Quotes, rates and payments

Quotes are issued in writing, are valid for the period indicated in them and are based on the third-party rates, freight charges, surcharges, fees and taxes in force at the time of issue, whose variations may be passed on to the Customer. Services invoiced by Representaciones C.A.H.E., C.A. in Venezuela are invoiced in bolivars, indicating the equivalent amount in foreign currency and the official exchange rate of the Central Bank of Venezuela, in accordance with Venezuelan tax and exchange regulations. Amounts due are paid without reduction or deferral on account of claims, counterclaims or set-offs. The Company shall have, to the extent permitted by applicable law, a general lien over the Goods and their documents for any sum owed, including storage and recovery costs.

6.Customer obligations

The Customer warrants the accuracy of all information provided about the Goods, their nature, marks, number, weight, volume and quantity and, where applicable, their dangerous character. Dangerous Goods must be declared before contracting and are handled in accordance with the IATA Dangerous Goods Regulations (DGR). Undeclared Valuables and Dangerous Goods are excluded from any liability of the Company. The Customer is liable for losses, damages, costs and official charges resulting from inaccurate or incomplete information, and shall hold the Company harmless in accordance with the FIATA rules, including general average claims.

7.Insurance of the goods

The Company does not arrange insurance for the Goods except upon the Customer's express written instruction accepted by the Company. Any insurance arranged is subject to the usual conditions and exclusions of the insurer's policy.

8.Liability and limits

The Company is liable when it fails to exercise due diligence and reasonable measures in providing the service. It is not liable for acts or omissions of third parties, such as carriers, warehousemen, stevedores, port or airport authorities and other cargo agents, unless it failed to exercise diligence in their selection, instruction or supervision. In accordance with the incorporated FIATA rules, liability for loss of or damage to the Goods shall not exceed the equivalent of 2 SDR per kilogram of gross weight lost or damaged; liability for delay, where expressly accepted in writing, shall not exceed the remuneration for the service giving rise to the delay; and liability for any other loss shall not exceed 10,000 SDR per incident. The Company shall in no event be liable for indirect or consequential losses, such as loss of profit or loss of market. The Goods may be deemed lost if they have not been delivered within ninety days after the date on which they should have been delivered. These limits do not apply where Mandatory Law provides otherwise.

9.Notices and time bar

Notice of apparent loss or damage must be given in writing at the time of delivery of the Goods, and notice of non-apparent loss or damage within the following 6 consecutive days. Any other claim must be notified in writing within 14 days from the date on which the Customer knew or should have known of the event giving rise to it. Unless otherwise expressly agreed, any action against the Company is time-barred after 9 months counted from delivery of the Goods, from the date on which they should have been delivered, or from the event giving rise to the claim, in accordance with the FIATA rules.

10.Hindrances and force majeure

If the provision of the service is affected by hindrances or risks not attributable to the Company that cannot be avoided through reasonable efforts, the Company may abandon the transport and place the Goods at the Customer's disposal at a safe and convenient location, whereupon delivery shall be deemed to have been made, with the right to the agreed remuneration and reimbursement of additional costs.

11.Compliance

The Company conducts its operations in accordance with the anti-corruption and sanctions laws applicable to its activities, including Venezuelan legislation, the United States Foreign Corrupt Practices Act and the sanctions programs administered by the competent authorities. The Customer declares that the Goods, their origin, destination and the parties involved do not contravene those rules, and will cooperate by providing the information the Company reasonably requires for its compliance controls.

12.Personal data

The processing of personal data related to the service is governed by the Privacy Policy published at www.caheglobal.com.

13.Governing law and jurisdiction

Services contracted with Representaciones C.A.H.E., C.A. are governed by the laws of the Bolivarian Republic of Venezuela and actions shall be brought before the competent courts of Maracaibo, Zulia State. Services and billing contracted with CAHE EXPRESS INC. are governed by the laws of the State of Florida, United States of America, and actions shall be brought before the courts of Broward County, Florida. This corresponds to the FIATA rule that sets jurisdiction at the freight forwarder's principal place of business. Nothing in the foregoing derogates from Mandatory Law or the international conventions applicable to the transport document.

14.Final provisions

These Conditions apply to any claim against the Company, whether in contract or in tort, and equally benefit its employees, agents and contractors, without the aggregate liability exceeding the limits established herein. If any provision is invalid, the remaining provisions retain full force. The Spanish version prevails over any translation. The Company may update these Conditions by publishing the current version at www.caheglobal.com, with each service governed by the version in force on the date it was contracted.

15.Contact

Email, maracaibo@caheglobal.com (Venezuela) and miami@caheglobal.com (United States). Telephone, +1 (866) 901-6804. Website, www.caheglobal.com.