Last updated: August 1, 2026

Your privacy matters to us. This Privacy Policy explains what information we collect when you visit our website, request a quote, interact with Mateo, our virtual assistant, or contact us, and how we protect it. It applies to the website www.caheglobal.com, to the Mateo virtual assistant on its web chat and WhatsApp channels, and to our forms and contact channels. By using our website or our services you accept the practices described in this policy. If you do not agree, we ask that you do not use our services.

1.Who we are

CAHE is the trade name under which two affiliated companies operate. Representaciones C.A.H.E., C.A., a Venezuelan business corporation incorporated on June 19, 2007 before the Fifth Mercantile Registry of the Judicial District of the Capital District and Miranda State, under No. 6, Volume 1600-A, subsequently registered due to change of domicile before the Fourth Mercantile Registry of the Judicial District of Zulia State on September 4, 2013, under No. 42, Volume 92-A, Venezuelan Tax Information Registry (RIF) J-29460205-3, domiciled at La Chinita International Airport, Maracaibo, Zulia State, Venezuela. It is the operating entity for air cargo services, accredited by the International Air Transport Association (IATA) and an individual member of the International Federation of Freight Forwarders Associations (FIATA) for Venezuela. CAHE EXPRESS INC., a corporation incorporated in the State of Florida, United States of America, on March 19, 2009, Document Number P09000025566, EIN 26-4589256, with offices at 11555 Heron Bay Blvd, Suite 200, Coral Springs, Florida 33076. It handles billing and commercial representation in the United States and is not the transport operating entity.

In this policy, "CAHE", "we", "us" or "our" refers to the entity that processes your data according to the context of the relationship: the Venezuelan entity for cargo operations and contacts originating in Venezuela, and the Florida entity for billing and contacts originating in the United States.

You may contact us at maracaibo@caheglobal.com for matters handled from Venezuela, at miami@caheglobal.com for matters handled from the United States, or by phone at +1 (866) 901-6804.

2.Information we collect

Information you provide to us directly. Name, company, email address, telephone number and details of your request when you complete our contact form or request a quote. Messages and inquiries sent to Mateo, our virtual assistant, through the website chat or WhatsApp. Telephone number when you write to us on WhatsApp. Commercial and shipment information needed to quote or coordinate a service, such as origin, destination, type of goods, weight and dimensions.

Information collected automatically. Website usage data, pages visited, time spent, browser type and referring URL, through Google Analytics 4. Cookie and tracking data described in our Cookie Policy, subject to your prior consent through our consent manager.

We do not deliberately collect special categories of personal data or payment information through the website.

3.How we use your information

We use the information collected to respond to inquiries and quote requests, coordinate and provide air cargo services, customs brokerage through affiliated companies and critical solutions, operate and improve Mateo, our virtual assistant, send service communications related to your inquiries and shipments, analyze website traffic and improve our digital presence, measure the effectiveness of our advertising, comply with applicable legal obligations in Venezuela and the United States, and exercise and protect our legal rights.

We do not sell, rent or transfer your personal information to third parties for those third parties' own marketing purposes.

4.Mateo, our artificial intelligence virtual assistant

Mateo is CAHE's virtual assistant, powered by artificial intelligence. It is available as a chat on our website and as an assistant on our WhatsApp line.

Website chat. When you write in the chat, your messages are processed by the commercial application programming interface (API) of Anthropic, PBC, provider of the Claude language model. Under Anthropic's commercial terms, data submitted through the API is not used to train its artificial intelligence models, and in accordance with the retention policy published by Anthropic for its commercial API, inputs and outputs are automatically deleted from its systems within a maximum of 30 days, unless the law requires longer retention.

WhatsApp. When you write to our WhatsApp line +58 412-1077647, your messages are transmitted through the WhatsApp Business platform of Meta Platforms, Inc. and are processed by the same Anthropic API to generate the response. The use of WhatsApp is also subject to WhatsApp's privacy policy.

Voice assistant. Mateo answers calls on our number +1 (866) 901-6804. Calls may be recorded and monitored for quality and security purposes, and you are informed of this at the beginning of each call. The voice infrastructure is operated by VAPI Inc., which uses Deepgram Inc. for speech-to-text transcription, ElevenLabs Inc. for voice synthesis, and the Anthropic API as the language model. Telephony for the number is provided by Twilio Inc. Because our voice service does not use zero data retention, VAPI retains audio recordings, transcripts and call logs in accordance with its retention policy, available at vapi.ai/privacy. If you wish to request the deletion of your call data, contact us and we will arrange the deletion with the provider on your behalf.

Conversational memory. To maintain the thread of the conversation, Mateo temporarily stores the context of your chat in a managed Redis database (Upstash, Inc., us-east-1 region, United States, encrypted connection via TLS), under an account operated by CAHE. That memory is automatically deleted after 7 days.

If your inquiry requires human attention, our team receives it and responds through the same channel. Mateo does not make decisions with legal effects on you; quotes and commercial commitments are issued and validated by our team.

5.Service providers

We work with the following providers, which process data on our behalf, each under its own privacy policy. Anthropic, PBC, language processing for the Mateo assistant through the commercial Claude API, anthropic.com/legal/privacy. Meta Platforms, Inc., WhatsApp Business platform for customer messaging and Meta Pixel advertising tools, facebook.com/privacy/policy. Google LLC, web analytics through Google Analytics 4 and hosting of the assistant's knowledge base in Google Docs under a corporate account, policies.google.com/privacy. LinkedIn Corporation, advertising measurement through the LinkedIn Insight Tag, linkedin.com/legal/privacy-policy. Newfold Digital (Bluehost), hosting of the website and of the private server where the assistant's n8n orchestrator operates, newfold.com/privacy-center. Upstash, Inc., managed Redis database hosting the assistant's temporary conversational memory, automatically deleted after 7 days, upstash.com/trust/privacy.pdf. Microsoft Corporation, corporate email, collaboration and internal case routing to the team through Microsoft 365 and Microsoft Teams, privacy.microsoft.com. VAPI Inc., voice assistant infrastructure, records, transcribes and retains call logs, vapi.ai/privacy. Deepgram Inc., speech-to-text transcription of calls, deepgram.com/privacy. ElevenLabs Inc., the assistant's voice synthesis, elevenlabs.io/privacy. Twilio Inc., telephony for the number +1 (866) 901-6804, twilio.com/en-us/legal/privacy.

6.Cookies and tracking technologies

Our website uses cookies and similar technologies to improve the browsing experience, analyze traffic and measure advertising campaigns. We use the Meta Pixel from Meta Platforms, Inc. (Pixel ID 1657993585249877) to measure the effectiveness of our campaigns on Facebook and Instagram, which may associate your visit with your Meta account for advertising purposes, subject to your consent, with opt-out available at facebook.com/settings/ads. We use Google Analytics 4 from Google LLC (Measurement ID G-NPZ302RPF1) to understand how the site is used; its analytics cookies load only after you grant statistics consent, and you may opt out at tools.google.com/dlpage/gaoptout. We use the LinkedIn Insight Tag from LinkedIn Corporation (Partner ID 9228242) to measure our presence and campaigns on LinkedIn, with opt-out available in LinkedIn's ads settings. A consent manager allows you to accept, reject or configure your preferences by category before any non-essential tracker is activated; scripts remain blocked until you decide, and we honor your browser's Global Privacy Control (GPC) signal as an automatic opt-out. Full details are available in our Cookie Policy at www.caheglobal.com/politica-de-cookies.

7.Data retention

We retain personal information only for as long as necessary for the purposes described and to comply with legal obligations. Contact and quote data, for as long as the commercial relationship or the legitimate interest in serving it exists, plus applicable legal periods. Chat conversation content, according to the Anthropic retention period indicated in section 4. Mateo's conversational memory, 7 days, with automatic deletion, Redis database managed by Upstash. Web analytics data, in aggregate form according to the Google Analytics 4 configuration. Accounting and billing records, according to the tax periods of Venezuela and the United States.

8.Information security

We apply reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration or destruction, including encrypted transmission (HTTPS and TLS), access controls and encrypted credential storage, in line with our obligations under the Florida Information Protection Act (FIPA, Fla. Stat. 501.171). In the event of a security breach affecting Florida residents, we will notify those affected and the competent authorities within the timeframes required by that law. No method of transmission over the internet is completely secure and we cannot guarantee absolute security.

9.Who we share information with

We share information only with the providers in section 5 in order to provide you services, with airlines, agents and authorities when necessary to execute a shipment you contract, with public authorities when required by law, and in the context of a possible corporate reorganization, with the corresponding notice. We never sell your telephone number or your personal information to third parties for marketing.

10.Your rights, United States

You may request access to the personal information we hold about you, its correction, its deletion subject to legal retention periods, and the limitation of its use. We handle these requests without any discrimination. This policy is designed to comply with the Florida Information Protection Act (FIPA, Fla. Stat. 501.171), the Florida Deceptive and Unfair Trade Practices Act (FDUTPA, Fla. Stat. 501.201), Section 5 of the Federal Trade Commission Act and the CAN-SPAM Act.

11.Your rights, Venezuela

In accordance with Article 28 of the Constitution of the Bolivarian Republic of Venezuela, you have the right to access the information and data held about you in our records, to know the use and purpose of that data, and to request its update, rectification or destruction if it is erroneous or unlawfully affects your rights. We handle these requests directly through the contact channels in this policy, without you needing to go to court, without prejudice to the habeas data action recognized by the Constitution.

12.International transfers

Our servers and several of our providers are located in the United States. If you contact us from Venezuela or another country, your information will be processed in the United States under the safeguards described in this policy.

13.Minors

Our website and services are aimed at businesses and not at children under 13. We do not knowingly collect information from minors. If you believe a minor has provided us with data, contact us to delete it.

14.Links to third-party websites

Our website contains links to third-party sites, including our social media. This policy applies only to caheglobal.com. Third-party sites have their own policies and we are not responsible for their practices.

15.Changes to this policy

We may update this policy to reflect changes in our operations, technology or the legal framework. We will publish the current version on this same page with its last update date. Continued use of our services after a change constitutes your acceptance.

16.Governing law

For processing carried out by CAHE EXPRESS INC., this policy is governed by the laws of the State of Florida, United States of America, and disputes will be resolved in the courts of Broward County, Florida. For processing carried out by Representaciones C.A.H.E., C.A., this policy is governed by the laws of the Bolivarian Republic of Venezuela and disputes will be resolved before the competent courts of Maracaibo, Zulia State.

17.Contact

Email, maracaibo@caheglobal.com (Venezuela) and miami@caheglobal.com (United States). Telephone, +1 (866) 901-6804. Addresses, Av. Don Manuel Belloso, La Chinita International Airport, Primary Cargo Zone, Office ZC-33, Maracaibo, Zulia State, Venezuela, and 11555 Heron Bay Blvd, Suite 200, Coral Springs, Florida 33076, United States. Website, www.caheglobal.com.